1314 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how the 1314 platform collects, uses, stores, and protects the personal information of Malaysian users who register for and use our services. We are committed to safeguarding your privacy in accordance with Malaysia's Personal Data Protection Act 2010.
By using the 1314 platform, you agree to the practices described in this policy. Please check this page periodically as it may be updated from time to time.
1. What Information Do We Collect?
When you register and use the 1314 platform, we collect several types of information to ensure our services run smoothly and securely for you.
Account Information
This includes your full name, email address, phone number, date of birth, and identity documents requested during the account verification process. This information is required to verify your identity and meet compliance requirements.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise the user experience across platforms, including Android and iOS mobile devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain necessary details such as your bank account name, account number, and transaction records. We do not store credit or debit card information directly — all transactions are processed through a secure payment gateway.
Usage Data
Platform activity records — such as games played, bets placed, session duration, and pages visited — are collected for analytics and service improvement purposes at 1314.
- Account identity information
- Device & browser data
- MYR transaction records
- Platform activity data
- Cookies & session data
2. How Is Your Information Used?
Verifying your identity at login, detecting suspicious activity, preventing fraud, and ensuring every account is legitimate and belongs to an eligible individual.
Processes deposits, withdrawals, and bonus payments in MYR accurately and securely. Transaction records are retained for audit and dispute resolution purposes.
Analysing usage patterns to improve the 1314 platform interface, introduce new features, and deliver a better mobile experience for Malaysian users.
Sends important account-related notifications, relevant promotional offers, and system updates. You can manage your communication preferences in your account settings.
Meeting applicable legal compliance obligations, including anti-money laundering requirements and reporting obligations mandated by the relevant authorities in Malaysia.
This allows the 1314 support team to identify and resolve technical or transaction issues more quickly and accurately whenever you reach out to us.
3. Cookies, Tracking and Data Storage
Cookie Usage
The 1314 platform uses cookies — small text files stored in your browser — to maintain your login session, remember your language preference, and improve page load speeds. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a set period to make return visits more convenient.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the platform.
Data Retention Period
Your personal information is retained for as long as your account remains active or as needed to provide services to you. Transaction data and financial records are kept for a minimum of seven years in accordance with Malaysian legal requirements. Following account closure at your request, personal data will be deleted within a reasonable period, except where retention is required for legal reasons.
Data Security
All data transmitted between your device and 1314's servers is protected by SSL encryption. We apply appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.
4. Sharing Information with Third Parties
1314 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes without your explicit consent. However, there are limited circumstances in which information may be shared:
- Service providers: We share necessary data with payment gateway providers, identity verification services, and the technical infrastructure that supports the operation of the 1314 platform. All third parties are bound by strict confidentiality agreements.
- Legal requirements: We may disclose information to government authorities or law enforcement bodies when required under Malaysian law or by a valid court order.
- Platform protection: In cases of suspected fraud or serious security threats, relevant information may be shared with the responsible parties to resolve the matter.
- Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, with appropriate notice given to affected users.
Outside of the situations described above, your information remains confidential and will not be shared with any external parties without your consent.
- Not sold to advertisers
- Not shared without necessity
- Licensed service providers only
- Malaysian legal compliance
5. Your Rights as a 1314 User
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe in accordance with applicable law.
Right to Correction
If your personal information is inaccurate or out of date, you have the right to request a correction. Log in to your account to update basic details, or contact our support team for more specific amendments.
Right to Erasure
You may request deletion of your personal data upon account closure, subject to applicable legal data retention obligations. Deletion requests will be reviewed and processed within the stipulated timeframe.
How to Submit a Data Request
To submit any privacy rights request — whether for access, correction, or deletion of your data — please contact the 1314 support team by email at [email protected]. Clearly state the nature of your request along with the necessary identity verification details. We will respond within 30 business days of receiving your request.
For general privacy enquiries or to learn more about how we handle your data, you may also visit frequently asked questions section us for immediate assistance.
6. Policy Changes & How to Contact Us
1314 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Any significant changes will be communicated to members via in-platform notifications or email. The effective date of the latest version of this policy will be displayed at the top of this page.
Continued use of the 1314 platform following any policy amendment will be considered your acceptance of the updated privacy terms. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding how 1314 handles your personal information, please contact us through the following channels:
- Email: [email protected]
- Response time: Within 3 business days for privacy-related enquiries
- General support: Available 24 hours a day, 7 days a week
Have Questions About Your Privacy?
Contact the 1314 team or browse our FAQ for further clarification on how your data is protected.